Refund and Cancellation Policy

Effective Date: [09-10-2023]

Thank you for choosing PeakNotch for your product needs. We strive to provide you with the best possible experience, but we understand that there may be instances where you need to cancel or request a refund. This Refund and Cancellation Policy outlines the terms and conditions governing cancellations and refunds for PeakNotch products and services.

Refund Policy:

1. Refunds for Product Purchases:

  • If you are dissatisfied with a physical product purchased from PeakNotch, you may be eligible for a refund.
  • To request a refund for a product, please contact our customer support team within 6 days from the date of purchase.
  • The product must be returned in its original condition and packaging.
  • Refunds will be processed once we receive and inspect the returned product.
  • Refunds will be issued in the same form of payment used for the original purchase.

2. Refunds for Services:

  • Refunds for services provided by PeakNotch will be considered on a case-by-case basis.
  • If you are dissatisfied with a service, please contact our customer support team to discuss your concerns.
  • Refunds, if granted, will be based on the extent of the service provided and the reason for dissatisfaction.
  • Refunds will be issued within 6 days of approval and will be made using the same method of payment used for the original purchase.

Cancellation Policy:

1. Cancellations by Customers:

  • Customers may request a cancellation of their order or service at any time before the product/service is delivered or rendered.
  • To request a cancellation, please contact our customer support team at [[email protected]] and provide your order or service details.
  • Depending on the stage of processing, cancellation fees may apply. These fees will be communicated to you at the time of your request.

2. Cancellations by PeakNotch:

PeakNotch reserves the right to cancel an order or service if:

  • We are unable to fulfill the order due to circumstances beyond our control.
  • There is a violation of our terms of service or policies.
  • We suspect fraudulent activity.

Exceptions:

1. Non-Refundable Products/Services:

  • Certain products or services may be non-refundable. This will be clearly stated at the time of purchase.

2. Third-Party Purchases:

  • For products or services purchased through third-party vendors or resellers, please refer to their respective refund and cancellation policies.

Contact Information:

If you have any questions or need to initiate a cancellation or refund request, please contact our customer support team at [[email protected]].

PeakNotch reserves the right to modify or update this Refund and Cancellation Policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for choosing PeakNotch. We appreciate your business and strive to provide you with the best possible service.